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We helps Brisbane businesses grow with SEO, Google Ads, Facebook Ads, social media, and creative design.

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Terms

Terms & Conditions

 

Last updated: 23-09-2025

Welcome to Brisbane Digital Marketing (BDM). By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before engaging our services.

1. Definitions

  • “Company”, “We”, “Us”, “Our” means Brisbane Digital Marketing (BDM).

  • “Client”, “You”, “Your” means any person, business, or entity that engages our services.

  • “Services” refers to SEO, Google Ads, Facebook Ads, social media marketing, website development, graphic design, video editing, and any other digital marketing services provided by BDM.

2. Services Provided

  • We deliver digital marketing services tailored to each client’s goals.

  • Specific deliverables, timelines, and fees will be detailed in a written proposal, contract, or invoice before work begins.

  • While we apply proven strategies, we do not guarantee specific results (e.g., #1 Google ranking, set number of leads or sales), as performance depends on multiple external factors.

3. Client Responsibilities

  • Provide accurate business information, content, login credentials, and approvals required for us to perform our services.

  • Ensure that all content provided (images, text, videos, etc.) is owned by you or licensed for use.

  • Respond promptly to feedback and approvals to avoid delays.

4. Payments & Billing

  • All service fees are billed at the start of each month and must be paid in advance unless otherwise agreed in writing.

  • Invoices will outline the scope of services included for that billing cycle.

  • Payments must be made through the agreed method before work begins.

  • Late or missed payments may result in suspension of services until payments are made.

5. Ad Spend Policy

  • Advertising costs (Google Ads, Facebook Ads, Instagram Ads, or other platforms) are separate from our service fees.

  • Ad spend must be paid directly by the client to the advertising platform, unless otherwise agreed in writing.

  • If ad spend is managed through our accounts, the client must prepay the agreed budget before campaigns are launched.

  • Clients are responsible for ensuring sufficient funds are available in their ad accounts to prevent campaign interruptions.

  • We are not liable for downtime, missed opportunities, or performance issues due to insufficient ad budget or declined payments.

6. Refunds & Cancellations

  • Certain services may include a 30-day money-back guarantee if specified in your package.

  • After the guarantee period, all payments are non-refundable.

  • Either party may terminate the agreement with 30 days’ written notice.

  • Any work completed up to the termination date will be billed and payable in full.

7. Intellectual Property

  • All strategies, designs, and content created by us remain our property until full payment is received.

  • Once paid, ownership of final deliverables transfers to the client.

  • We reserve the right to display completed work in our portfolio unless the client requests otherwise in writing.

8. Confidentiality

  • We will keep your business information, strategies, and login details confidential, except as required by law.

  • You agree not to disclose or resell our proprietary strategies, pricing, or materials.

9. Limitation of Liability

  • We are not responsible for:

    • Loss of revenue, profits, or opportunities.

    • Changes to third-party platforms (Google, Facebook, etc.) that impact results.

    • Downtime or technical issues outside our control.

  • Our maximum liability shall not exceed the total fees paid by you for the specific service in dispute.

10. Third-Party Services

  • We may use third-party tools, plugins, or platforms (Google Ads, Facebook, WordPress, Canva, etc.) in the delivery of services.

  • We are not liable for issues, downtime, or policy changes made by these third parties.

11. Governing Law

  • These Terms are governed by and interpreted under the laws of Queensland, Australia.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Brisbane, QLD.

12. Changes to Terms

  • We may update these Terms from time to time.

  • Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📩 hi@brisbanedigitalmarketing.com
🌐 www.brisbanedigitalmarketing.com